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welcom finance?
I have a big concern regarding welcome finance oldham branch and u can car credit rochdale branch. I bought a car from ucan car credit (car craft) in rochdale on the 19/02/08 we said we didn’t want any insurance with the car, the sales man really went on and on about having it. We had sorted part ex for my car which was £600. We decided we didn’t want to go through with it because of the incuranes, he wouldn’t give me my keys back for my car. In between all this we had a phone call to say my daughter had taken ill . The only way was to sign for the car so we could go home to sort her out. The day after i read the agreement only to realise we only got £250 for my car and we had signed for the insurances.I phoned u can up and they said they would sort it out i kept ringing only to hit a brick wall every time.In the contract it stated we had 30 days to cancel the insurances so i wrote to welcome finance in oldham and there head office who had financed the car cancelling the insurances within the 30 day period and I sent it by registered post on the 20/02/08. I then rang a week later and spoke to a man called Aaron in the oldham branch he said they have received it and it will take 6 weeks to cancel,i rang them again on the 6/05/08 to see why it hasn’t been cancelled they said they didn’t know nothing about it and i would probably have to write again but its now out of the 30 day period. ive checked on the post office web site and the letter was received by them on the 22/02/08 a M feeney signed for the letter.I was told if they cant find the letter there isn’t much they can do.Also they said if they do find the letter all the money for insurances would go towards the car but in the contract it states i would be entitled to a full refund.I would be grateful if any body could help as i dont know what to do.
